In this section we answer our clients’ most common questions. We hope you find it useful.
ElectricityWhy are my meter readings estimated?
Whenever possible, Nexus Energía invoices based on actual readings. If it’s shown on your bill as estimated, it’s because the distributor, which is legally responsible for reading the meter, did not send us the readings. Your meter readings are constantly updated on subsequent bills with the information we receive from the distributor.What is the Nexus reading?
It’s the reading determined based on the best information available on the billing date. If no baseline is available (if we don’t have any information from the distributor), Nexus Energy calculates the invoice based on the consumption data supplied by the client when the contract is signed, on historical data for that same electricity supply point or other forecasts based on the best information available at any given time. The reading from the distributor, however, reaches us mid-month, not at the end of the month, which allows us to extrapolate the invoice for the days remaining in the month. Your meter readings are constantly updated on subsequent bills with the information we receive from the distributor.Who reads the meter and when?
The distributor is responsible by law for reading the meters. Nexus Energy offers you the option of installing a smart meter so you can monitor your readings in real time in detail, from any computer, without having to install any software and with analyses that will help you take better control of your consumption. For more information and a demonstration, click on this link http://controllerenergetico.com/ and request a demo key.Why doesn’t the price of the contracted power on my bill match that on the contract?
The price shown on the bill is equivalent to the contract price divided by 365 days a year, and is expressed in euro cents per kW per day, and in the contract it’s shown in €/kW per year.Can I see my bill online?
There is an option to see your bills on the website. To do so, contact us by sending us an email to firstname.lastname@example.org with your CUPS number (at the top of the bill), or call customer support on 900 818 533. We will email a username and password to the notification email you specified in the contract.Why am I getting the bill late?
It’s not normal, but if it happens it could be due to the postal service. We offer the option of sending your bill to you by email so you can get it faster. Request this service by sending an email to email@example.com or calling us on 900 818 533.Why am I not receiving any bills?
This could be for the following reasons. Please see the solutions suggested:
• The address we have for you on record is incorrect. Please send us an email with your correct address, company or account holder name and ID number to firstname.lastname@example.org, or call us on 900 818 533.
• You have signed up for electronic billing and your bills are emailed to you. You can check this on your contract, and if the address for notifications is correct. To change it, send us an email to email@example.com or call us on 900 818 533.
• Your email service is routing emails from our domain (@nexusenergia.com), from which we send bills, to your junk or spam folder.What is reactive power and why am I charged for it?
It’s a type of energy that some devices generate when running but that’s not useful to their operation and harms the electrical system, and so the grid regulator imposes a surcharge on it. If this reactive power is high, you will see a surcharge on your bill. The solution for getting rid of this surcharge is to install capacitor banks. Bill text: If you’ve been getting a reactive power surcharge for over x months, you may want to install capacitor banks to correct it. To do so, please contact your sales agent or send an email to firstname.lastname@example.org for more information. Reactive power is currently only measured on contracts with 3.0, 3.1 and 6.1 rates.How much does it cost to sign up?
Signing up with Nexus Energía is free. There may be costs associated with the distributor. In this case, the distributor usually bills Nexus Energía directly, which we pass directly to you with no surcharge.How can I subscribe to your electricity services?
You can subscribe to our services by calling 900 818 533 or sending an email to email@example.com, and a sales agent will get in touch with you.If I contract an electricity marketer that’s different from the distributor assigned to my area, is that a problem?
No, access to electricity is guaranteed by law and the electricity grid is the same for all marketers.
Discrimination between the various marketers is illegal.
The deregulation of the electricity market separated the distribution and marketing services so that doesn’t happen.Why am I being charged a different price than what’s on my contract?
The prices you agreed to with Nexus Energía are subject to quarterly review by the government. The government regulates the access toll and other regulated fares. Any change to these is reflected in the prices shown on your bill.What are the time periods for a contract with time-of-day pricing?
These rules are variable and fairly extensive. To see them, click here. (link error http://www.nexusenergia.net/factura/Distribucion_de_Periodos%202011%20_suministro%20electricidad.pdf)Do you have combined rates for electricity and gas?
Right now, we don’t offer combined electricity and gas rates. If you’re a business, we can offer to supply both your electricity and gas. If you want to receive an offer from us, send us an email with a recent bill to firstname.lastname@example.org and we’ll get back to you as quickly as possible.How does the rental of the meter work?
If the meter belongs to the distributor, it bills Nexus Energía, and we pass on this cost directly to the consumer without any additional expenses.
Nexus Energía offers you the option of installing a smart meter that’s much more advanced than a regular meter so you can monitor your readings in real time in detail, from any computer, without having to install any software and with analyses that will help you take better control of your consumption. For more information and a demonstration, click on this link http://controllerenergetico.com/ and request a demo key.Why do I have to fill in forms to correct data if you already have my contract information?
The law requires this information to be written down and recorded on these forms. This also prevents mistakes that may be made when entering this information.Who handles after-sales service and supply problems?
Problems with the grid like outages, voltage drops and the like are handled with the distributor through Nexus Energía by calling our customer service number, 900 818 533, or sending an email to email@example.com
Choose the question based on your topic of interest. Those referring to RD 413/2014 are taken directly from the Ministry’s Website.Royal Decree 413/2014
The remuneration scheme in this Royal Decree means that all installations with the same characteristics, such as technology, power and year of operation, are grouped into the same IT (installation type).
Each IT has a specific remuneration consisting of two items:
1. An investment remuneration (Rinv): The Rinv is multiplied by the plant’s rated power and is fixed year-round.
2. An operational remuneration (Ro): the Ro is multiplied by the kWh produced each month only until the maximum hours specified in the RD are attained. The Ro is a variable term and part of the specific Remuneration (sum of Rinv and Ro).
Charging 100% of the Specific Remuneration requires complying with the minimum hours of operation, which determines if the remuneration coefficient D (which decreases if the number of hours is not satisfied) is 1 or less.
100% of the Specific Remuneration requires complying with the minimum hours of operation, which determines if the remuneration coefficient D (which decreases if the number of hours is not satisfied) is 1 or less.Who does Royal Decree 413/2014 of 6 June apply to?
Royal Decree 413/2014 of 6 June applies to installations that produce electricity from renewable energy sources, cogeneration and waste belonging to the categories, groups and subgroups defined in Article 2 of RD 413/2014. It is also applicable to those installations not included in this article that were granted a remuneration prior to 14 July 2013.
The specifics laid out in the first temporary stipulation and in the second additional stipulation of the aforementioned Royal Decree 413/2014 of 6 June shall apply to those installations with a recognised remuneration established prior to 14 July 2013.How are installations classified under Royal Decree 413/2014 of 6 June?
Installations that produce electricity from renewable energy sources, cogeneration and waste that are included under the scope of Royal Decree 413/2014 of 6 June are classified into categories, groups and subgroups, which are defined in Article 2 of RD 413/2014 as follows:
Producers that use cogeneration or other ways to produce electricity from waste heat.
Installations that use non-fossil renewable energy as their primary energy source.
Installations that use energy recovered from waste not considered in category b) as their primary energy source, installations that use fuels in groups b.6, b.7 and b.8 when they do not satisfy the consumption limits specified in the aforementioned subgroups and installations that use black liquors.What is hybridisation?
Hybridisation is defined as the use of various fuels or technologies in the same installation. The specific remuneration scheme shall only apply to the hybrid installations included in one of the following types:
Hybridisation type 1: An installation that relies on two or more of the main fuels contained in groups b.6, b.8 and the black liquors in group c.2, and that combined account for at least 90 per cent of the annual primary energy used, as measured by their lowest calorific values.
Hybridisation type 2: An installation in subgroup b.1.2 that also uses one or more of the main fuels contained in groups b.6, b.7 and b.8.
o What should I do if a fuel or technology is added to the hybrid process?
The owner of the installation will have to report it:
To the agency responsible for recording electricity producing installations,
To the clearing organisation, that is, the CNMC, and
To the General Directorate for Energy Policy and Mines, so that the specific remuneration scheme can be registered.
This report will have to include proof of the source of the fuels not initially considered in the register and its characteristics, as well as the percentages of the fuels or technologies in each group.
This is all pursuant to Article 4.4 of Royal Decree 413/2014 of 6 June.What requirements must a hybrid installation satisfy to be entitled to participate in a remuneration scheme?
Why is the amount of my bill below that shown in the CNMC settlements?
- 1. The hybrid installation must be included in either of the two hybridisation types defined in Article 4 of Royal Decree 413/2014 of 6 June.
2. The owner of the installation must keep records that can be used to reliably and unequivocally prove the source of the electricity attributable to each of the fuels and technologies specified for the groups.
This is because the CNMC has, since January 2014, been applying a coverage ratio (based on the system’s regulated earnings), meaning that instead of paying for all of the production, interim payments are being made. This ratio is reviewed every month and applies to all of the settlements issued during the fiscal year (FY). It is disclosed when the CNMC issues the bills.
The Commission will issue up to 15 settlements per FY. If it does not cover 100% of the coverage, the remaining fraction may be divided over as many as five years, with the corresponding interest payments.
The ratio is reset at the start of each new FY. Thus, in January 2015, the coverage ratio is expected to be twenty-some per cent, as it was in January 2014.What value is the Coverage Ratio expected to have this month?
This ratio will depend on the revenue collected by the system. Only the National Market and Competition Commission (CNMC) knows its value once each settlement is closed out. Before then, not enough data will be available to estimate the value of this ratio.When is the value of the Coverage Ratio published?
On the bill publication date, the applicable ratio for each month and which will affect the remaining settlements for that FY will be known. The payment date is published monthly on the CNMC website once the Council approves the monthly settlements. This will be approximately the first or second week of month M+2 (for example, the value for January will be known in about the first or second week of March).How are responsibilities allocated between the national and regional governments?
The national government is responsible for:
Through the Ministry of Energy, Tourism and the Digital Agenda’s General Directorate for Energy Policy and Mines, without prejudice to the duties assigned to other ministerial departments, the following:
1. Administrative authorisation
For putting into service new electricity production installations powered by renewable energy, cogeneration and waste, and for modifying existing installations, as well for the transfer, temporary closing and permanent closing of the installations in the following cases:
Mainland installations, including their connection infrastructures, with an installed electrical output in excess of 50 MWe.
Installations, including their connection infrastructures, that surpass the territorial boundaries of one region (autonomous community).
Installations located on territorial waters.
Installations with an installed electrical output in excess of 50 MWe not located on the mainland when their electrical systems are effectively integrated into the mainland system.
2. Entry in the administrative register of electricity producing installations
For those installations under its purview as per the above section, and the modification or deletion of said entries, as well as the recording in said registry of the entries for the installations under regional purview.
3. Awarding the specific remuneration scheme
Regulated in Title IV of Royal Decree 413/2014 of 6 June, as well as verification of compliance by the owners of the installations of the conditions required to be eligible to receive or revoke said right, as applicable.
4. Entry in the specific remuneration scheme registry
As well as the modification or deletion of said entries for electricity production installations powered by renewable energy sources, high-efficiency cogeneration and waste.
The regional governments are responsible for:
1. Administrative authorisation.
For putting into service new electricity production installations powered by renewable energy, cogeneration and waste, and for modifying existing installations, as well for the transfer, temporary closing and permanent closing of the installations, in those cases not included in the previous section.
2. The administrative register of electricity producing installations
The regional governments are also responsible for entering into the administrative record the electricity producing installations, as well as for modifying or deleting entries for those installations under their purview.What installer registries will exist under the new regulation?
1. Administrative register of electricity producing installations.
This will include all of the electricity producing installations, regardless of whether or not they are included in the specific remuneration scheme.
2. Registry for the specific remuneration scheme.
Its purpose is to issue and track the specific remuneration of production installations powered by renewable energy sources, high-efficiency cogeneration and waste.
This registry is divided into two statuses:
• Specific remuneration scheme registry in pre-assignment status: Being listed in this status will give the owner of the installation the right to be in the specific remuneration scheme, contingent upon satisfying the requirements contained in Article 46 of Royal Decree 413/2014 of 6 June.
• Specific remuneration scheme registry in operational status: In order to be in the specific remuneration scheme, the installations must be listed in the specific remuneration scheme in operational status.What methods are available for processing forms with the government?
The First Temporary Stipulation of Royal Decree 413/2014 of 6 June states that the method for processing any transactions shall be exclusively electronic via the application developed for this purpose.
Forms filed using any other method shall be correctly re-submitted using the aforementioned application. Any forms that are not re-submitted shall be assumed to be void.
The forms shall be filed through the website of the Ministry of Industry, Energy and TourismWill there be a specific remuneration scheme for new installations not on the mainland?
Pursuant to Royal Decree 413/2014 of 6 June, by virtue of the stipulations of Article 14.7 of Law 24/2013 of 26 December, a specific remuneration scheme is established for new installations that produce electricity using wind and solar photovoltaic technologies, and modifications to existing wind installations that are located within the electrical systems of non-mainland territories.
By order of the Ministry of Industry, Energy and Tourism, by agreement with the Government Commission for Economic Affairs, the assignment mechanism for the specific remuneration scheme and the applicable remunerative parameters are approved, as are the remaining aspects set up for the proper application of the remuneration scheme established in this royal decree.
These types of installations will be governed by the stipulations of Royal Decree 413/2014 of 6 June, subject to the specifics laid out in the fifth additional stipulation therein.Where will the additional information on each bill be available?
For plants with DIRECT representation:
The details for the new information on the applicable remuneration and percentage will be attached to the bill (on the CNMC’s e-billing platform) on a new document called the estadillo (statement) in PDF format. The owner will have as many files as there are installations on the bill. This statement will give the producer information on the settlement to be billed and the amount pending payment.
For plants with INDIRECT representation:
The details for the new information on the applicable remuneration and percentage will be included in the Nexus Energía bill in a new section called the estadillo.CIL Certificate Form
Download the file here (pdf) https://primaequivalente.cnmc.es/sgpecnePublica/abrirVentanaIGeneral.do?fichero=Acreditacion%20CIL.pdf&directorio=9)Rights Transfer Form - Instructions
Download the file here (pdf) http://nexusenergia.blob.core.windows.net/nexus-publish/invar/5a516a69-4e11-4c5d-bf47-1e2970418dfa)Template for power of attorney for the mainland with direct representation
Download the file here in Word formatTemplate for power of attorney for the islands - direct representation
Download the file hereRight transfer form for pledged accounts
Download the file here in Excel formatTemplate for loading multiple contracts
With this file you can register multiple contracts.
Download the file here in Excel format http://nexusenergia.blob.core.windows.net/nexus-publish/invar/862fc3bc-39e2-480e-b90f-f5efe009bb1eRepresentative/Agent
Since the publication of Royal Decree 661/2007 of 25 May 2007, which regulates the production of electricity under the special scheme, now regulated by Royal Decree 413/2014 of 6 June, which regulates the production of electricity from renewable sources, cogeneration and waste, electricity producing installations have been required to submit economic proposals to the market operator for each scheduling period, either directly or through a representative (Art. 9).
If the production plan has not contracted a Market Agent, it will have to file its proposal through the distributor, for which the distributor is required to charge 5€/MWh. Starting 1 November 2009, installations with a representative were automatically represented by the COR (Reference Reseller), which charges 5€/MWh.
All production installations under the special scheme with an installed power in excess of 5 MW must sign up with a Generation Control Centre or Delegated Dispatch (Nexus has a Control Centre approved by REE).Why do I need a representative/agent?
The current law requires all plants of more than 15KW to file a forecast of the production they are going to sell every day, subject to fines for over- or under-estimating their actual production. This requires technical and financial qualifications, and entails:
• Registering as a Market Agent.
• Making daily forecasts and corrections that include climate and other models.
• A high financial risk due to fines for deviations.Why Nexus Energía?
All of the work involved in hourly calculations and corrections is done by Nexus. No additional work is required.
Having Nexus Energía as your Agent/Representative lets you shield or even eliminate all of the fines imposed due to deviations, removing the high financial risks of the new model.
For all of these services, Nexus charges a fixed amount in €/MWh, an amount that is significantly less than what Reference Resellers are currently charging, and with no minimum fee per plant. Lower your management costs.
NEXUS handles the process of registering you with the Market and System Operators free of charge. It also handles settlements with market agents, prepares invoices and pays the remuneration to the owner (within the same periods). Simplify your paperwork.Unique advantages
What are the requirements involving the "Voltage dips"?
- • Nexus Energía is a company with over 15 years’ experience in the deregulated electricity industry.
• We’re leaders in representing solar photovoltaic plants.
• We represent over 18,300 plants, generating 2,500 MW of power.
• We represent every technology: cogeneration, hydraulic, wind, thermal solar and photovoltaic.
• We provide market forecasts.
• We offset deviations thanks to our large portfolio.
• Website energy management service.
• Personalised care. SAP (Producer Support Service) 900 818 533
• All in a way that’s transparent and simple, done by specialised personnel.
It is required that:
- Photovoltaic installations or groupings with a capacity in excess of 2 MW with registration date after 31 December 2011 and
- Photovoltaic installations or groupings with a capacity in excess of 2 MW with registration date before 31 December 2011
Comply, from their start-up date, with the REE technical requirement (defined in Operating Procedure 12.3 (link http://www.ree.es/sites/default/files/01_ACTIVIDADES/Documentos/ProcedimientosOperacion/PO_resol_12.3_Respuesta_huecos_eolica.pdf) ) on “Voltage Dips”, which is provided by a software adaptation to avoid sudden drops in voltage in a phase of the electrical grid. The deadline for complying with this technical requirement was extended to 31 December 2012. If in doubt, we recommend checking with your installer or engineering department.Do I have to send in the readings for my installation?
When necessary, if we have telemetry, we will download them automatically. You don’t have to send them to us. If you do not agree with the reading charged, you must follow the procedure for reading disputes contained in the useful documentation section of the website.Who is responsible for the reading?
The distributor is responsible for readings for installations below 450 kW, and REE (Red Eléctrica de España) for installations in excess of that power. The readings will be sent to the CNMC (National Market and Competition Commission) by the entity responsible for the reading between day 1 and 7 of the month following the production (M+1). Nexus Energía will publish the readings on the Producers’ Area of the website from day 7 of month M+1.What happens if I disagree with the production figure published?
Nexus Energía offers you the possibility to dispute the production published by the entity responsible for the reading. Go to the Producers’ Area of the website, section “Readings/Create Reading Request”. Check Website Troubleshooting Manual.What happens if I disagree with the production figure published after M+11?
The CNMC specifies a period for disputes after M+11 pursuant to the requirements of Circular 1/2017 of 8 February of the National Market and Competition Commission, which regulates information requests and the procedure for settling, invoicing and paying the specific remuneration scheme for electricity producing installations powered by renewable energy sources, cogeneration and waste.
The dates for the dispute period are set by the CNMC. We will publish the dates for this period in the “News” section of the Producers’ Area on our website. Once all the temporary interim account settlements are made for every month in a calendar year, and all of the necessary information has been received, the Final Settlement will be processed, which will be regarded as the act that finalises the procedure, and therefore the only one that can be appealed. Nexus Energía will keep the producer updated on this process.
For the CNMC to consider the appeals, they must all be properly justified and supported, meaning that in addition to filling in the Excel form prepared by the CNMC, you should provide all of the information and documentation available (initial and final meter readings, load curves, technical reports, notes or e-mails from the entity responsible for the reading, and so on).What happens if I don’t have telemetry equipment?
Since RD 413/2014 went into effect, all installations are required to have telemetry equipment, meaning that if the entity responsible for the reading, the distributor, is not familiar with or cannot access the telemetry equipment, it will send an estimated reading to the CNMC. In the following settlement, M+4, the distributor will again attempt the reading and settle the energy produced. If it cannot, it will attempt to do so again on the next settlement. After this final settlement, for M+11, a dispute period will begin for filing the documentation required to appeal the final settlement.Who pays me when I don’t have a representative?
The distributor’s COR (Reference Reseller) is required to settle the amount of energy produced as long as it has the associated payment data, until it severs its connections with it. It will start settling through Nexus Energía once we become your representative.What are deviation fines?
According to current law, every plant with a power in excess of 15 kW is required to forecast its production. The System Operator (REE) will calculate the hourly and daily deviations in these forecasts and the energy that is actually produced. Legally, the producer must pay a fine for the accumulated deviations over or under actual production. The System Operator will charge this amount through the producer’s representative (Nexus Energía).Do I have make energy production forecasts?
Nexus Energía can offer a contract type that includes the energy production forecasts, depending on the technology in your plant. If you choose this contract type, you do not have to make forecasts.How does Nexus Energía do the forecasts?
Nexus Energía uses sophisticated climate and energy models to do a combined forecast of all the plants and present it to the System Operator. The large volume of plants represented (over 18,000), which creates a portfolio effect, and our experience are what allow us to minimise any deviations and minimise the fines imposed on producers. This portfolio effect arises because the high estimates for some plants are offset by the low estimates for others. Statistically, the more plants that are grouped, the more these wrong estimates will balance out.Can I check my production?
Yes. You can check your production every month as follows:
Does Nexus Energía need my telemetry information?
- To access the production details for your plant, check the “Readings/Reading details” section in the Producers’ Area of the website. From there you’ll be able to download files with the production load curves supplied by the entity responsible for the reading. Check Website Troubleshooting Manual.
- To check the production subject to monthly settlement, you must go to the “Temporary CNMC Settlements” or “CNMC Closing Settlement” section in the Producers’ Area of the website. Check Website Troubleshooting Manual.
It’s not essential since Nexus Energía is not responsible for the reading, but having these data facilitates any potential claims against the distributor, CNMC or REE. It’s important that you notify us if you make any changes to your meter.Will you download readings for my installation?
When necessary, we will download them automatically. You do not have to send them to us.How much is the generation tariff?
According to Royal Decree 14/2010, from 1 January 2011, producers in the Special Scheme must pay to the distributor a tariff of 0.5€/MWh exported. Type-3 and type-5 installations (<450KW) will pay it annually, and type-1 and type-2 installations (≥450KW) will pay it monthly.Why haven’t I charged the specific remuneration?
There may be several reasons:
How do I know the threshold/minimum/maximum hours I must satisfy to receive the Specific Remuneration?
- You have not satisfied the minimum hours of operation specified in ETU Order 130/2017.
- The CNMC has received a seizure notice.
- A negative invoice was issued as a result of a re-settlement, which has caused a negative balance.
- If none of the above cases applies, contact our Producer Support Department on 902 023 024 or 932 993 332 or send an email to firstname.lastname@example.org.
You must check ETU Order 130/2017. Each IT (Installation Type) has hours assigned.How do I calculate my production in hours?
No. of operating hours (HEF) = Net annual production (KWh)/rated power (KW).What is the MPP and how do I sign up for it?
MPP (PPM in Spanish) stands for Market Price Protection. It’s a fixed price guaranteed by Nexus for producers that stabilises the producer’s revenue by avoiding fluctuations in market price during the time period in which you subscribe to the service.
You can sign up on the Producers’ Area of the website. If you are not a client, you can subscribe to the service by sending an email to the Producer Support Dept. at email@example.com or by calling 900 818 533 and stating that you are not a client and wish to sign up for MPP. Provide the installation name, the CUPS, the power of the installation, the service period and your contact info.Real-Time Telemetry (TTR)
Am I required to subscribe to the TTR?
- You can check the power reading and your production history on the control centre website.
For installations on the mainland:
Royal Decree 413/2014 requires all plants or groups of plants between 1 and 5 MW to have a Real-Time Telemetry (TTR in Spanish) communication system. Any plant of more than 5 MW must sign up with a control centre approved by REE to remain eligible for its specific remuneration
For non-mainland installations:
Installations that produce more than 0.5 MW must subscribe to a TTR service and sign up with an approved control centre.
Nexus Energía covers this requirement through its TTR service and its own REE-approved control centre. For more information, send us an email at: firstname.lastname@example.org.What's the deadline for having a TTR?
Having a TTR installed and operational has been required since 31/03/2012.Can I subscribe to the TTR if Nexus Energía is not my representative?
YesWhy does the website show negative active power readings during production hours?
Many measuring devices differentiate between generated and consumed power and change the value from positive to negative (or vice versa). Since there is no standard for this, we prefer to show the values with same sign as they are obtained, converted to kilowatts. However, the format and frequency with which these data are sent to REE are specified by the Ministry of Industry based on the Royal Decree that applies to your installation.Why is NO COMUNICA shown on the graph?
This is a visual aid to indicate that communication with the plant has been lost. If this message appears, take the following steps:
I’m having problems accessing the Control Centre website. How can I fix it?
- Check the alarms page to see what type of alarm was generated.
- Make sure the equipment is turned on and connected to the Internet.
- If this does not clear the message, send an email to email@example.com or contact Nexus Energía via our Producer Support Dept. on 900 818 533.
Make sure you entered your login credentials correctly, without spaces. The credentials are case sensitive. If you still can’t log in, contact Nexus Energía at our Producer Support Dept. on 900 818 533.I just received an automatic alarm notification in my inbox. What should I do?
All notifications from the Nexus Energía Control Centre are sent via email, unless the client requests otherwise. The email will describe the type of problem.
We recommend contacting your engineering or maintenance provider to verify on the Control Centre’s website, http://centrocontrol.nexusenergia.com/MVC_TTR, the information you received via email. If you can’t, contact the Nexus Energía EXUS Producer Support Dept. by calling 900 818 533How can I tell if an alarm has cleared?
The alarm management system at the Nexus Energía Control Centre is programmed to notify you via email once communications with your plant are restored. You can check the data being transferred 24/7 in real time on the http://centrocontrol.nexusenergia.com/MVC_TTR website and visually see if any alarms have been triggered.What devices do I need at my installation to send readings in real time?
Royal Decree 413/2014 specifies the information type and how often it must be sent from your installation to the delegated dispatch at the Control Centre. Any device that can be connected and can relay the active power in a regular fashion should be suitable for sending the readings in real time to REE. Even so, if you want to be sure, contact your sales agent directly or call the Nexus Energía Producer Support Dept. on 900 818 533.My plant is located in an area with no mobile Internet access. What should I do?
When a telephony provider’s mobile coverage is lacking or non-existent, we recommend switching to another provider or even considering satellite solutions. Depending on the features of the terrain, especially is it’s a flat area, a good alternative is the use of radio link to connect to an area with coverage.I don’t have an engineering provider and would like to subscribe to the Nexus Energía’s Real-Time Telemetry (RTT) turnkey service. What can I do?
The Nexus Energía Group has qualified personnel who can study your plant with no commitment to ensure it is in compliance with Royal Decree 413/2014 and connect it remotely to our Control Centre to obtain remote readings in real time. Send an email to firstname.lastname@example.org with “TTR llave en mano” in the subject line, and in the body of the email provide your contact info so that a sales agent can get in touch with you.
- 1. The hybrid installation must be included in either of the two hybridisation types defined in Article 4 of Royal Decree 413/2014 of 6 June.